Delivery Policy

Once you submit an order, you will receive a confirmation email with your order number, locked-in price, and a written summary of your delivery details. A member of our team will call you at the phone number you provided within twenty-four (24) hours of order submission to confirm your delivery date and, if applicable, collect card or Zelle payment details by phone.

Customers do not select a delivery date at order. After you place an order, we will call you within a few hours to schedule your delivery. Prestige Oil Inc.schedules all deliveries based on current routing, pricing, and availability. We do not deliver on Sundays.

Most deliveries are completed within a few business days of order. Call (914) 483-6860 for scheduling questions.

To complete a delivery safely we require:

• A driveway or street access wide enough for a Class 7 delivery vehicle;
• A snow- and ice-free path from the truck’s parking position to the fill cap;
• A fill cap that is unlocked, accessible, and not blocked by vehicles, fencing, or stored items;
• Pets contained or otherwise out of the delivery path;
• Sufficient overhead clearance and ground stability for the delivery vehicle.

If conditions on arrival prevent a safe delivery, our driver will document the condition, leave a notice, and contact our office. We will reach out to you to reschedule. A trip charge of seventy-five dollars ($75) may apply for repeat access failures.

Our drivers visually inspect the fill cap, the external accessible portion of the tank, and the area surrounding the fill point before initiating delivery. We do not perform internal tank inspections, ultrasonic testing, or leak testing. If a driver observes a visible defect that creates a meaningful risk of spill or contamination, the driver will refuse delivery, document the condition, and notify the customer.

In the event of a spill caused by our equipment or personnel during the delivery process, we will follow New York State Department of Environmental Conservation (NYSDEC) reporting and cleanup guidelines at no charge to you. Spills caused by tank failure, customer error, or third-party damage are reported to NYSDEC by us but cleanup is the responsibility of the tank owner or their insurer.

Any oil spill of any size to soil, surface water, or groundwater is reportable to the NYSDEC Spill Hotline at 1-800-457-7362 within two (2) hours of discovery, as required by 6 NYCRR Part 613.

A “short fill” occurs when your tank cannot accept the full quantity ordered (for example, because there was more oil remaining in the tank than estimated). In a short fill, you are billed at the locked-in per-gallon price for gallons actually delivered, not for gallons ordered. The remaining gallons are credited and not charged.

We do not overfill tanks. The vehicle’s automatic shutoff prevents delivery beyond the tank’s working capacity.

A delivery ticket showing gallons delivered, locked price per gallon, applicable tax, and total amount due will be emailed to you on the day of delivery. We retain delivery records for a minimum of seven (7) years for tax and audit purposes.

We do not deliver on the following observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. During declared severe-weather events (heavy snow, freezing rain, ice storm, or wind advisory above 40 mph) we may suspend deliveries for safety. Suspended deliveries are rescheduled at no additional charge.

After a successful delivery, you will receive a delivery receipt that includes a one-tap reorder link valid for ninety (90) days. Reorder links pre-populate your previous delivery details for convenience and may be used as often as you like while valid.

For any question about a current or past delivery, call (914) 483-6860during business hours. We aim to return all voicemail within one (1) business day.