FAQ — §06
Frequently asked
questions.
Quick answers about ordering, delivery, payment, and our service area. Still have a question? Call us at (914) 483-6860.
Ordering
§01How do I place an order?
Enter your ZIP code, choose how many gallons you want or select Fill Up, add your delivery address and contact info, and submit. The whole process takes about a minute. A real Prestige Oil team member normally calls within a few hours during business hours — and no later than 24 hours after submission — to confirm your order before dispatch.
What's the minimum order?
100 gallons. This applies to every delivery, residential or commercial.
I don't know how many gallons I need.
Pick Fill Up at checkout and we'll bill you for actual gallons delivered at your locked-in price. If you'd rather estimate, a typical home tank is 275 gallons, and most orders fall between 150 and 250 gallons depending on how empty your tank is.
Do I need an account?
No. Every order is one-time. We do not auto-fill, we do not require contracts, and we do not store payment info between orders unless you ask us to.
Is email required?
Yes. We require a valid email address to send your order confirmation and delivery receipt. We also use your phone number to confirm orders.
Delivery
§02How fast will my oil be delivered?
Most deliveries happen within 1 to 3 business days of your confirmed order. Call (914) 483-6860 to check availability.
What if I'm out of oil?
Call us at (914) 483-6860 before placing an order online. We'll do our best to place you on the earliest available delivery route, but emergency delivery is not guaranteed. Delivery timing depends on route availability, weather, driver schedule, and order volume.
Do you offer emergency or same-day delivery?
We do not guarantee emergency delivery. If you are very low or out of oil, call us at (914) 483-6860 and we'll do our best to place you on the earliest available route. Delivery timing depends on route availability, weather, driver schedule, and order volume.
Do I need to be home?
No. As long as your fill cap is accessible and we have access to your driveway or yard, we can deliver while you're out. Leave any access notes in the order form.
What if my tank holds less than I ordered?
We bill for actual gallons delivered, not gallons ordered. If your tank fills before reaching your order amount, you only pay for what went in.
Pricing & Payment
§03Is the price I see locked in?
Yes. The per-gallon rate at the moment you submit your order is the rate you pay, even if our market price moves before your delivery date. Any volume discount or cash discount you qualify for (the qualifying amounts are shown with your quote) is shown before you submit and locked at the same time. The two discounts stack. Your final charge is based on actual gallons delivered at your locked rate.
How do I pay?
Pay by card over the phone, Zelle, check, or cash. No card numbers are stored on our website — payment details are collected by our staff over the phone during the confirmation call. Your final charge is based on actual gallons delivered at your locked per-gallon rate, minus any discounts you qualified for, plus any applicable sales tax.
Do you charge sales tax?
Residential heating oil is exempt from New York State sales tax. Putnam County has 0% local sales tax on residential heating oil. Westchester County has 4% local sales tax on residential heating oil. Commercial deliveries are taxed at the standard combined state and local rate. Applicable tax depends on your delivery address and whether the property is residential or commercial, and is confirmed on your delivery receipt.
Service Area
§04Where do you deliver?
25 ZIP codes across Putnam County and Northern Westchester County, NY. The full list is on our Service Area page. If you're not sure, enter your ZIP at checkout and we'll confirm.
Why isn't my town on the list?
We focus on towns within reliable delivery range of our Brewster yard. If your town is just outside our area, call us and we'll tell you whether we can serve you.
About Us
§05Who runs Prestige Oil?
Prestige Oil Inc. is a locally owned, family-operated heating oil delivery company based in Brewster, NY. When you call, you talk to us directly.
What are your hours?
Monday through Saturday, 7:00 AM to 6:00 PM. If you are low or out of oil outside business hours, call (914) 483-6860 and leave a message — we check messages frequently during heating season and will do our best to fit you onto the earliest available route, though emergency delivery is not guaranteed.