FAQ — §06
Frequently asked
questions.
Quick answers about ordering, delivery, payment, and our service area. Still have a question? Call us at (914) 483-6860.
Ordering
§01How do I place an order?
Enter your ZIP code, choose how many gallons you want or select Fill Up, add your delivery address and contact info, and submit. The whole process takes about a minute. A real Prestige Oil team member calls within a few hours to confirm your order before dispatch.
What's the minimum order?
100 gallons. This applies to every delivery, residential or commercial.
I don't know how many gallons I need.
Pick Fill Up at checkout and we'll bill you for actual gallons delivered at your locked-in price. If you'd rather estimate, a typical home tank is 275 gallons, and most orders fall between 150 and 250 gallons depending on how empty your tank is.
Do I need an account?
No. Every order is one-time. We do not auto-fill, we do not require contracts, and we do not store payment info between orders unless you ask us to.
Is email required?
Yes. We require a valid email address to send your order confirmation and delivery receipt. We also use your phone number to confirm orders.
Delivery
§02How fast will my oil be delivered?
Most deliveries happen within 1 to 3 business days of your confirmed order. Call (914) 483-6860 to check availability.
What if I'm out of oil?
Call us at (914) 483-6860 before placing an order online. We'll do our best to place you on the earliest available delivery route, but emergency delivery is not guaranteed. Delivery timing depends on route availability, weather, driver schedule, and order volume.
Do you offer emergency or same-day delivery?
We do not guarantee emergency delivery. If you are very low or out of oil, call us at (914) 483-6860 and we'll do our best to place you on the earliest available route. Delivery timing depends on route availability, weather, driver schedule, and order volume.
Do I need to be home?
No. As long as your fill cap is accessible and we have access to your driveway or yard, we can deliver while you're out. Leave any access notes in the order form.
What if my tank holds less than I ordered?
We bill for actual gallons delivered, not gallons ordered. If your tank fills before reaching your order amount, you only pay for what went in.
Pricing & Payment
§03Is the price I see locked in?
Yes. The per-gallon rate at the moment you submit your order is the rate you pay, even if our market price moves before your delivery date. No callback price changes.
How do I pay?
We accept the payment methods shown at checkout or confirmed by phone. Your order total is based on the gallons delivered, the locked-in price per gallon at the time of order, and any applicable taxes or fees. Final payment details will be confirmed before delivery.
Do you charge sales tax?
Sales tax may depend on the delivery address and the type of order. Residential home heating oil may be exempt from New York State sales tax, but local county or city taxes may still apply depending on the delivery location. Commercial deliveries may be taxed differently. Your final total, including any applicable tax, will be confirmed before delivery.
Service Area
§04Where do you deliver?
25 ZIP codes across Putnam County and Northern Westchester County, NY. The full list is on our Service Area page. If you're not sure, enter your ZIP at checkout and we'll confirm.
Why isn't my town on the list?
We focus on towns within reliable delivery range of our Brewster yard. If your town is just outside our area, call us and we'll tell you whether we can serve you.
About Us
§05Who runs Prestige Oil?
Prestige Oil Inc. is a locally owned, family-operated heating oil delivery company based in Brewster, NY. When you call, you talk to us directly.
What are your hours?
Monday through Saturday, 7:00 AM to 6:00 PM. If you are low or out of oil outside business hours, call (914) 483-6860 and leave a message — we check messages frequently during heating season and will do our best to fit you onto the earliest available route, though emergency delivery is not guaranteed.